A Business Model for Waiting
I’m flying home today, and I love flying [X] — simply because they have the nicest terminal in the Logan airport. It’s all cleanliness and sunlight and inoffensive padded beige chairs. I was stuck there once for three hours due to bad weather, and I actually relished it.
“Sweet!” I thought, every time the next delay announcement was made. “I am so sitting on this over-sized window ledge, eating Oreos, watching the storm and reading Seven Types of Ambiguity!”
I kind of wonder why more businesses don’t cash in on the potential pleasure in waiting. Here you have a customer stuck in your location for a set period of time: are you seriously putting the food court a ten minute walk away? What’s up with the missing ceiling tiles and florescent lighting, the wires dangling from the walls? Ten dollars an hour for wireless? With every passing minute you are building my resentment. It makes absolutely no sense.
Incidentally, my pipe dream to open a book store has transformed to a pipe dream to open the most awesome laundromat in the world.
May 3rd, 2007 at 7:35 pm
adri-anne, you’re coming home? no phone call? what? call, we miss you. love, kristy
May 4th, 2007 at 1:41 pm
I suggest you hire little magical mice to clean your laundrymat floor by tying soapy sponges to their feet. Yessssss!
May 5th, 2007 at 9:18 am
Hee! Mices!
Kristy! I will call.